• What is
your appointment policy? With the exception of emergencies,
all patients are seen by appointment. Appointments are scheduled during
regular hours by calling (316) 838-2020, or 1-800-937-2020 for clients
calling long distance. The Physicians’ Exchange will answer calls placed
after hours and on weekends. Calling us as far in advance as possible enables
us to schedule an appointment time that is convenient for you. We ask that
you do not leave young children unattended in the reception area during your
visit. Patients under the age of 18 must be accompanied by a parent or
guardian on the first visit. Thereafter, if the parent has signed an
authorization form, the minor may be treated without the parent being
present. If you are unable to keep your appointment, please call in advance
so the scheduled time may be offered to another patient.If you have an interpreter scheduled for
your appointment and you cancel the appointment it is your responsibility to
contact the interpreter.
• Do you provide
non-office and emergency hours? Our physicians can be easily reached
through the Physicians’ Exchange at (316) 262-6262. On weekends, one physician
covers for all. That physician can be reached quickly through the Exchange.
• Can I call my
physician? Every effort will be made to take care
of your problems or questions when you call. If your doctor is with a patient
or needs to review your history before returning your call, there may be a
slight delay. Please be assured that you have not been forgotten and that the
doctor or an assistant will call you. We make every effort to return
non-emergency phone calls the same day. However, if we are unable to do so,
non-emergency calls will be returned the following business day. You can help
to have the call returned sooner by giving the receptionist your name,
telephone number, date of birth and as much information about the question or
problem as you can.
• How can I get
my prescription refilled? Call your pharmacy with all prescription
refills, and they will call your physician with the information. Your doctor
will consider your medical status and treatment plan, then approve or deny
the refill. If you need additional refills for a weekend or vacation, please
call your pharmacy during office hours a few days in advance. Your records
are unavailable for refills after hours or on weekends. Phone requests for
prescription refills will be returned between the hours of 4 p.m. and 6 p.m.
No phone requests for narcotic refills will be approved after and/or on weekends.
• What about
workers compensation? The center treats many work-related
problems. Although the patient remains responsible for all fees, workers’ compensation
insured patients are not billed for our services. The patient must obtain
employer and/or workers’ compensation carrier authorization before our
physicians can begin care. Once authorized for treatment, the worker’s comp
insurance carrier pays for the services. If we have not received
authorization from the insurance carrier, the patient will be responsible for
payment the day of treatment. To speed the injured workers’ return to work,
the patient must comply with the assigned treatment plan and scheduled
physician and rehabilitation appointments. Employers and insurance carriers
will be informed of missed appointments, possibly resulting in a termination
of disability benefits.
• Do you charge
office fees? Office fees vary depending upon your
individual diagnosis and treatment. Initial comprehensive examinations and
complex evaluations or treatments may cost more than follow-up visits or
brief examinations. Patients are asked to pay for all co-pays, deductibles
and non-covered services at the time of service. The office accepts most
insurance. If the patient has an unusually high deductible or co-payment, the
Patient Account Representative can make payment arrangements available. Visa,
MasterCard and Discover accepted.
• How do you handle
billing and insurance? Please call 316-448-1241 for Kansas Orthopaedic Center, (KOC) or 316-448-1365 for Surgery Center of Kansas (SCK) 7:30-5:00 p.m., Monday through Friday with your questions about billing and insurance. Please be prepared to give your last name so your call can be transferred to
the appropriate patient Account Representative. We feel it is important for
you to understand the charges and be satisfied that you are receiving the
finest treatment available at a reasonable cost. We encourage you to discuss
any questions about your charges with a Patient Account Representative. All
patients are ultimately liable for treatment costs and for knowing the
requirements of their own insurance plan.
• What about
insurance, disability forms, and special reports? As a courtesy, we file your insurance.
Insurance forms from your health insurance that are requesting information on
services provided will be completed free of charge.If you provide us with the forms, we will
complete return-to-work permits and forms covering disability or other payments.
There is a fee per form. Multiple page forms will have an additional charge.
• What is your
collection policy? All services will be filed with your
insurance. Payments for charges are due within 60 days of your service, which
should allow sufficient time for your insurance claim to be processed. Please
remember that you are responsible for the entire bill regardless of insurance
coverage, although this responsibility may be limited by contractual
agreements the center has with various insurance carriers. If you do not have
an insurance carrier, payment is due at time of service. The center accepts
Visa, MasterCard and Discover. Other arrangements for extended payment should
be discussed with a Patient Account Representative in our office.
• How do I request my medical records? If you would like to request copies of your records,
please download this form and mail or fax the request to the office at
316-838-7574.Make sure you sign the
release form. Include specific information on what you need copied. Our copy
service works Monday through Friday 1:00 p.m. to 5:00 p.m. There is a fee for
copies of records.For questions
regarding fees contact our ROI Department at (316) 832-3905.Requests will be processed within 5 to 7
• Who do I call for my surgery time? Call the facility that your surgery is scheduled at.